Marlabs becomes a frontier AI firm with Copilot 365, GitHub Copilot and Dynamics 365 | Microsoft Customer Stories
Marlabs wanted to become an AI-first organisation while gaining firsthand experience it could apply to client transformations. With Microsoft 365 Copilot and AI agents, the company is streamlining workflows and driving measurable efficiencies--including a 56% productivity gain. Read the customer story and explore what Marlabs' experience can teach you about turning AI adoption into business impact.
How is Marlabs using Microsoft Copilot to become an AI‑first company?
Marlabs is reimagining its own operations with Microsoft 365 Copilot and Copilot Studio as part of a broader AI‑first strategy. Instead of treating AI as a separate initiative, the company is embedding Copilot into everyday workflows across HR, onboarding, approvals, contracts, proposals, and finance.
Key examples and results include:
- Virtual HR agent: Built with Microsoft Copilot Studio, this agent unifies multiple HR systems into a single conversational experience. Employees can apply for leave, check policies, and resolve HR questions in seconds.
- Response time reduction: HR response times have been cut by more than 60%, and the previous help desk system was retired.
- Query coverage: The HR Copilot agent now handles about 80% of HR queries, freeing HR staff to focus on more complex issues.
- Onboarding agent: A dedicated onboarding agent saves approximately three days per new hire by streamlining access to information, tasks, and approvals.
- Additional agents: Marlabs has added agents for approvals, contract reviews, proposal creation, and surfacing financial and operational data.
These internal use cases became the foundation for AgilityAI, Marlabs’ enterprise AI transformation suite, which packages these proven, reusable “agentic” accelerators for clients. By using Copilot deeply in its own business, Marlabs can guide clients with hands‑on experience, especially in regulated industries where security and compliance are critical.
What productivity and cost benefits has Marlabs seen from GitHub Copilot and Microsoft 365 Copilot?
Marlabs is using GitHub Copilot and Microsoft 365 Copilot to reshape both software engineering and day‑to‑day knowledge work, with measurable gains that it now passes on to clients.
For software engineering (GitHub Copilot):
- GitHub Copilot is now described as foundational to Marlabs’ engineering lifecycle.
- Developers work about 20% faster, improving delivery speed without sacrificing quality.
- The quality uplift is enabling Marlabs to design new solution offerings for clients.
- For clients in highly regulated sectors, GitHub Copilot’s built‑in protections and data loss prevention are important differentiators.
For knowledge work (Microsoft 365 Copilot):
- Microsoft 365 Copilot supports employees with document summarization, email drafting, research, and proposal development.
- After a series of adoption workshops co‑delivered with Microsoft India, Marlabs recorded a 56% productivity gain across the organization.
Value for clients:
- Marlabs now typically includes a 20% cost savings in proposals for work that uses AI, reflecting the efficiency gains from Copilot.
- Clients are encouraged to reinvest these savings into additional strategic AI initiatives, creating a continuous improvement loop.
- Marlabs also offers services to help clients adopt GitHub Copilot and Microsoft 365 Copilot, using its own experience as a blueprint.
In short, the combination of GitHub Copilot and Microsoft 365 Copilot is helping Marlabs speed up delivery, improve quality, and lower costs—while giving clients a clear, data‑backed view of the benefits they can expect.
How does Dynamics 365 Project Operations fit into Marlabs’ AI vision?
Dynamics 365 Project Operations is a core part of how Marlabs is rethinking project delivery with AI. The goal is to create a unified, AI‑powered system of record and insight for all project work.
What Dynamics 365 Project Operations enables:
- A single, integrated view of project timelines, resources, financials, and performance.
- A more unified “system of truth” that centralizes delivery data.
- Deeper operational insights that are difficult to achieve with fragmented tools.
How it connects with Copilot and Copilot Studio:
- Dynamics 365 Project Operations is being strengthened by Copilot to support AI‑driven forecasting, risk detection, and workflow automation.
- It will integrate with Marlabs’ growing ecosystem of Copilot Studio agents, so specialized agents can tap into project data for tasks like approvals, reporting, and scenario analysis.
Part of a broader “one AI as the UI” vision:
- Marlabs is working toward a universal conversational interface—described internally as “one AI as the UI”—where multiple specialized agents collaborate behind the scenes.
- In this model, a user can ask a single interface for project status, risks, or financials, and the underlying agents and Dynamics 365 Project Operations data work together to provide answers.
Alongside GitHub Copilot (for how software is built) and Microsoft 365 Copilot (for how people work), Dynamics 365 Project Operations is intended to reshape how Marlabs runs projects end‑to‑end, giving both internal teams and clients clearer, data‑driven visibility into delivery.
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Marlabs becomes a frontier AI firm with Copilot 365, GitHub Copilot and Dynamics 365 | Microsoft Customer Stories
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