Engage your customers with the Queues app in Microsoft Teams
Customer-facing teams need a streamlined way to manage service requests, especially in fast-paced environments. This video introduces the Queues app in Microsoft Teams, which routes chats to the right people and tracks engagement. Watch the video to see how Teams helps simplify operations and reduce response times. Contact Lakeside Computers for help designing a Teams strategy that meets your service goals.
What is the Queues app in Microsoft Teams?
The Queues app in Microsoft Teams is designed to help small business owners manage inbound customer calls more efficiently. It allows for the routing of calls to specific team members, ensuring that customers receive the attention they need.
How does the Queues app improve call management?
The Queues app provides valuable insights into customer calls directly within the app. This data can be used to optimize operations and improve overall business performance.
Can I use the Queues app remotely?
Yes, the Queues app allows you to communicate, collaborate, and manage calls from anywhere, thanks to its integration with Microsoft Teams.
Engage your customers with the Queues app in Microsoft Teams
published by Lakeside Computers
As a business owner you recognize that your time is finite and that your expertise doesn’t cover everything, so it’s false economy to try to handle all aspects of your business in-house. Dedicating your time and energy to your business’ core functions—serving your clients and building your business—is smarter than allowing yourself to get bogged down with the myriad of other tasks. You will be more successful when you focus your efforts, rather than trying to be a Jack-of-all-trades. So do what you do best, and hand off “the rest” to Your IT Department Lakeside Computers.
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